I was invited by Virgin Media O2 Business to make some predictions about jobs roles of the future, with a specific focus on deskless jobs. Perhaps when we are thinking about hybrid working, collaboration and innovation, we don’t think enough about those on the front line of customer service or out in the field getting their hands - or boots - dirty. How do they feel about technological advancements? Why do they feel that it would give them a competitive edge as individuals and as a company as a whole. After tonnes of interviews with BBC Radio, regional radio and some press titles too, the iPaper ran this piece focussing on this project and my predictions with VMO2. You can read more here or here