We are pleased to see a new report from KPMG entitled the future of the front office. It’s a piece of work we were involved in. KPMG sets out a vision of the future of the Front Office. That is the entity that they think will be the combination of sales, marketing and customer service when these disciplines become fully integrated, and the report covers what that might mean for clients and customers alike. You can download the report direct from KPMG here.